Help Center
Frequently Asked Questions
Everything you need to know about our services, pricing, and our 100% happiness guarantee.
Simply click 'Book Now' on our homepage, select your property type, choose your preferred date and time, and complete the booking. You'll receive instant confirmation via email.
Our standard clean includes vacuuming, mopping, dusting, kitchen cleaning (including surfaces and appliances), bathroom cleaning, and general tidying. You can add extras like oven cleaning, fridge cleaning, or window cleaning during booking.
Yes, all our cleaners undergo rigorous background checks including police checks and reference verification. They're also trained in our quality standards and regularly rated by customers.
We offer a 100% happiness guarantee. If you're not satisfied, contact us within 24 hours and we'll arrange a free re-clean or provide a full refund.
No, our cleaners bring all necessary supplies and equipment. However, if you prefer us to use your own products, just let us know in the booking notes.
Yes, you can cancel or reschedule up to 24 hours before your booking without any fees. Cancellations within 24 hours may incur a cancellation fee.
Duration depends on your property size and the services selected. Typically, a 2-bedroom apartment takes 2-3 hours, while a 4-bedroom house takes 4-5 hours.
No, you don't need to be home. Many customers provide access instructions and leave keys or codes. You can track the clean in real-time through our app.